This is not only a good read for those interested in learning more about best practices in outsourcing, but it is a “workbook” of sorts, taking the reader through a logical outsourcing process.
Major sections of the book include deep dives into understanding the purpose of your outsourcing effort, defining the processes that serve as the structure of your outsourcing effort and aligning and assessing the people you select as your outsourcing team.
In addition to the text, you can watch a summary overview video, to give you a primer to the learning: http://theoutsourcingconundrum.com/the-video/
Questions or comments? Please contact Mark Frasco at mfrasco@teamCOACT.com.