Book Reviews

2015–2016 Baldrige Excellence Framework

2015–2016 Baldrige Excellence Framework

The Baldrige Excellence Framework was founded and implemented based off The Malcolm Baldrige National Quality Improvement Act of 1987, which was signed into law to improve the quality of products and services in U.S. manufacturing industry.

Now the Baldrige Excellence framework is applied to multiple industries, including U.S. manufacturing, healthcare, education, and other non-profit sectors. The criteria “empowers organizations to reach its goals, improve results, and become more competitive”.

The purpose is to assists organizations to improve and achieve excellence through continuous process improvement. The Baldrige Excellence Framework mission and key objectives address seven critical areas:

  1. Leadership
  2. Strategy
  3. Customers
  4. Measurement
  5. Workforce
  6. Operations
  7. Results

The Baldridge Framework is incredibly detailed, and requires organizations to truly reflect on current processes of their performance management systems that impact the organization both internally and externally. By deep diving the impacts of systems and process on customers and stakeholders, organizations can consistently reevaluate strengths and opportunities for improvement.

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