Tag: Customer Service


By: Mark Frasco

Take a moment to think about an instance as a consumer when you’ve received exceptional service. How would you describe that experience from one that didn’t go so well? What...

Situational Fluency and Customer Service

By: Jennifer Nietz

If you have ever interviewed with me, you will know that I often admire candidates who have worked in both a retail environment and in the food and beverage industry. ...