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Situational Fluency and Customer Service

By: Jennifer Nietz

If you have ever interviewed with me, you will know that I often admire candidates who have worked in both a retail environment and in the food and beverage industry. ...

Where Do We Go From Here…?

By: Jennifer Nietz

On April 20th of this year, I returned from the AA-ISP Leadership Summit in Chicago, where COACT was the proud recipient of the 2017 Culture Award.  While incredibly humbled and excited, I felt...

Evolution of Technology

Do you remember “The Jetsons”? George and Jane, with their kids Judy and Elroy and their household of Rosie and Astro the Dog?  Mostly, I remember how intuitive the technology...

We’ve Got More Than We Can Handle…

By: Mark Frasco

This will seem obvious to you, once you think about it: the best time to grow your business is when you don’t need to. My business is in the business of growing...

Intrinsic Motivation

By: Jennifer Nietz

I have new candidates ask me frequently, “What is something you are looking for in your next hire?”  One of my biggest attributes, while very hard to identify, is intrinsic motivation. ...

How to Build Your Social Media Platform

By: Lauren Smieszek

Just recently, I read “Platform: Get Noticed in a Noisy World” by Michael Hyatt. I’ve been leading the way in expanding our social media accounts and growing our followers, as well as...

How to Overcome Resistance to Buy…Embrace It

By: Mark Frasco

Overcome – verb To defeat someone or something To get the better of Antonym: to lose We’ve been taught the wrong thing for decades now. Listen for buyer objections and...

COACT Associates Wins Corporate Culture Award at American Association of Inside Sales Professionals Leadership Summit

Toledo, Ohio – April 2017 – COACT Associates is proud to announce that they were the recipient of this year’s Corporate Culture Award at the 2017 AA-ISP Leadership Summit. Held from April 18-20,...

Channel Your Anxiety

By: Jennifer Nietz

I have grown up with anxiety my entire life; the fear of uncertainty is what it stems from. I like stability and things to happen in a predictable manner.   I...

It’s Not About List Segmentation or Buyer Personas: It’s About Common Needs

By: Michelle Philippon

Right after I joined the gym last year, one of the managers called me and asked if I would like a “free complimentary personal fitness session” as part of my...