Category: Business Growth

Situational Fluency and Customer Service

By: Jennifer Nietz

If you have ever interviewed with me, you will know that I often admire candidates who have worked in both a retail environment and in the food and beverage industry. ...

Where Do We Go From Here…?

By: Jennifer Nietz

On April 20th of this year, I returned from the AA-ISP Leadership Summit in Chicago, where COACT was the proud recipient of the 2017 Culture Award.  While incredibly humbled and excited, I felt...

We’ve Got More Than We Can Handle…

By: Mark Frasco

This will seem obvious to you, once you think about it: the best time to grow your business is when you don’t need to. My business is in the business of growing...

How to Overcome Resistance to Buy…Embrace It

By: Mark Frasco

Overcome – verb To defeat someone or something To get the better of Antonym: to lose We’ve been taught the wrong thing for decades now. Listen for buyer objections and...

2017 New Year’s Resolutions – From the Desk of an Executive

By: Jennifer Nietz

I have never been big on resolutions, and I have never really set any personal resolutions for myself.  As I was reflecting on 2016 over the holidays and considering 2017,...

My Personal Journey: Helping to Bring the Solheim Cup 2021 to Inverness Club in Toledo

By: Ashleigh Hotz

Our journey begins in February 2016. The president of our company, Mark Frasco, told me that my team and I had a great opportunity ahead of us. We were going...

It Matters Where You Make It

By: Mark Frasco

The other day, I spoke to a group of Canadian business leaders. After my speech, I was invited to facilitate a roundtable discussion on the topic of business strategy and growth....

The COACT Guide to Choosing and Implementing the Most Successful CRM for Your Company

By: Michelle Philippon

“In order to be profitable, an organization must have a CRM.” In some ways, I feel like this is a belief held by many companies, regardless of their industries.  In...

How to Understand a Buyer’s Power and Influence

By: Mark Frasco

“Can you tell me, are you the decision maker?” I dislike this question and train our team members in more creative and polite ways to learn where the power and...

Get Better, or Get Beaten: The Baldrige Performance Excellence Program

By: Mark Frasco

“For U.S. industry, the message is clear. Get better or get beaten.” – a June 8, 1987, Business Week special report on quality In April 2016, three of our COACT leaders...