Category: Business Growth

My Personal Journey: Helping to Bring the Solheim Cup 2021 to Inverness Club in Toledo

By: Ashleigh Hotz

Our journey begins in February 2016. The president of our company, Mark Frasco, told me that my team and I had a great opportunity ahead of us. We were going...

It Matters Where You Make It

By: Mark Frasco

The other day, I spoke to a group of Canadian business leaders. After my speech, I was invited to facilitate a roundtable discussion on the topic of business strategy and growth....

The COACT Guide to Choosing and Implementing the Most Successful CRM for Your Company

By: Michelle Philippon

“In order to be profitable, an organization must have a CRM.” In some ways, I feel like this is a belief held by many companies, regardless of their industries.  In...

How to Understand a Buyer’s Power and Influence

By: Mark Frasco

“Can you tell me, are you the decision maker?” I dislike this question and train our team members in more creative and polite ways to learn where the power and...

Get Better, or Get Beaten: The Baldrige Performance Excellence Program

By: Mark Frasco

“For U.S. industry, the message is clear. Get better or get beaten.” – a June 8, 1987, Business Week special report on quality In April 2016, three of our COACT leaders...

Y Embrace X?

By: Mark Frasco

I developed my earliest leadership style by mirroring my first managers: those early supervisors at the grocery store where I worked. The work wasn’t deeply meaningful, but made less so...

How to Start a Movement

By: Mark Frasco

My family just completed a European holiday, and one of our stops was Paris. I hadn’t been especially drawn to visit the largest city in France, but when our planning...

Remember… Don’t Give Up What You Want Most for What You Want Now

Think of the last time you set a goal for yourself or your company. You set your strategy. You set benchmarks.  You had everything in place in order to achieve...

Scientia Potentia Est. – Why You Need Learning & Knowledge for Your Sales Process

By: Mark Frasco

I don’t speak Latin, but I’ve done my research. What Sir Francis Bacon was saying in the 16th century was “knowledge is power.” So, if that is true, you could...