RSPA RetailNOW 2017: What Happens in Vegas Doesn’t Have to Stay in Vegas
By: Mark Frasco
Based on my conversations with participants, Retail Solutions Providers Association (RSPA) hosted another successful RetailNOW conference this year, at the Paris Las Vegas Hotel & Casino. The show floor was active, and...
The One Thing on Trump’s Phone
By: Jennifer Nietz
The other day, I pulled into my kids’ daycare, got out of my car, and walked them in. When I returned, I got in, picked up my phone, checked my...
Technology and Disruptive Trends – Business vs. Disruption
By: Jennifer Nietz
This month’s article was inspired by a recent trip I had to my local Verizon store. You know the experience: you walk in and are greeted by an employee that...
Pruning for Profit: How to Grow Your Business in a Strong Economy
By: Mark Frasco
To my delight, my wife loves gardening and most things around the yard. This past Saturday morning, we were on our patio and drinking coffee, catching up on things, while...
White-Glove
By: Mark Frasco
Take a moment to think about an instance as a consumer when you’ve received exceptional service. How would you describe that experience from one that didn’t go so well? What...
Situational Fluency and Customer Service
By: Jennifer Nietz
If you have ever interviewed with me, you will know that I often admire candidates who have worked in both a retail environment and in the food and beverage industry. ...
Where Do We Go From Here…?
By: Jennifer Nietz
On April 20th of this year, I returned from the AA-ISP Leadership Summit in Chicago, where COACT was the proud recipient of the 2017 Culture Award. While incredibly humbled and excited, I felt...
We’ve Got More Than We Can Handle…
By: Mark Frasco
This will seem obvious to you, once you think about it: the best time to grow your business is when you don’t need to. My business is in the business of growing...
How to Overcome Resistance to Buy…Embrace It
By: Mark Frasco
Overcome – verb To defeat someone or something To get the better of Antonym: to lose We’ve been taught the wrong thing for decades now. Listen for buyer objections and...
2017 New Year’s Resolutions – From the Desk of an Executive
By: Jennifer Nietz
I have never been big on resolutions, and I have never really set any personal resolutions for myself. As I was reflecting on 2016 over the holidays and considering 2017,...