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Situational Fluency and Customer Service
If you have ever interviewed with me, you will know that I often admire candidates who have worked in both a retail environment and in the food and... (read more)
Where Do We Go From Here…?
On April 20th of this year, I returned from the AA-ISP Leadership Summit in Chicago, where COACT was the proud recipient of the 2017 Culture... (read more)
I have new candidates ask me frequently, “What is something you are looking for in your next hire?” One of my biggest attributes, while very... (read more)
Channel Your Anxiety
I have grown up with anxiety my entire life; the fear of uncertainty is what it stems from. I like stability and things to happen in a predictable... (read more)
Innovation Management –
Creating a Successful Program
A couple of months back I wrote about COACT’s journey for Performance Excellence and the use of the Baldrige Criteria and Framework to help guide... (read more)
2017 New Year’s Resolutions –
From the Desk of an Executive
I have never been big on resolutions, and I have never really set any personal resolutions for myself. As I was reflecting on 2016 over the... (read more)
Innovation from Within – Career Pathing
This month’s innovation piece is specifically directed around an important innovation we are bringing to COACT in 2017. You may have heard of... (read more)
UNITE – AAISP Recap
Last week, I had the opportunity to attend the AA-ISP First Annual UNITE Conference in Las Vegas. This was the association’s first gathering of... (read more)
The COACT Guide to Choosing and Implementing the Most Successful CRM
for Your Company
“In order to be profitable, an organization must haveth a CRM.” In some ways, I feel like this is a belief held by many companies,... (read more)
Continuous Innovation is your Competitive Edge
For those of you that know the COACT culture or have been exposed to it, you already know that we have culture dedicated to continuous... (read more)
It’s Not Just a Spark
I was on Forbes.com just the other day and came across an article called, “Feeding the Mechanisms that Drive Innovation” written by contributor... (read more)
I grew up as an only child, so I spent many days having to entertain myself and actually didn’t have a problem doing so. I could play for hours... (read more)
Intrapreneurship – it’s really a thing
Last month, I wrote to you about innovation and specifically about finding those mentors to help guide and spark ideas. As I mentioned, I follow... (read more)